{"id":47076,"date":"2025-12-04T19:52:35","date_gmt":"2025-12-04T18:52:35","guid":{"rendered":"https:\/\/petformed.com\/sk\/?page_id=47076"},"modified":"2026-04-10T11:25:22","modified_gmt":"2026-04-10T09:25:22","slug":"obchodne-podmienky","status":"publish","type":"page","link":"https:\/\/petformed.com\/sk\/obchodne-podmienky\/","title":{"rendered":"Obchodn\u00e9 podmienky"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;6446ef231adae&#8221; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYyMzFhZGFlIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;]\n\t\t<div id=\"wd-6931d8b75f245\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-6931d8b75f245 wd-title-color-default wd-title-style-default text-center  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Obchodn\u00e9 podmienky<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;6446ef2d00654&#8243; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYyZDAwNjU0Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1682369035096{margin-bottom: 30px !important;}&#8221; woodmart_css_id=&#8221;6446ea05a24db&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWEwNWEyNGRiIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;6446ef1e5fdcd&#8221; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYxZTVmZGNkIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1682370375180{padding-right: 11% !important;padding-left: 11% !important;}&#8221; woodmart_css_id=&#8221;6446ef38b421d&#8221; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYzOGI0MjFkIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnsicGFkZGluZy1yaWdodCI6IjglIiwicGFkZGluZy1sZWZ0IjoiOCUifSwibW9iaWxlIjp7InBhZGRpbmctcmlnaHQiOiI1JSIsInBhZGRpbmctbGVmdCI6IjUlIn19fQ==&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221;][vc_separator color=&#8221;custom&#8221; css=&#8221;.vc_custom_1682368135243{margin-bottom: 0px !important;padding-top: 26px !important;padding-bottom: 0px !important;}&#8221; accent_color=&#8221;#e0e0e0&#8243; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221;]\t\t<div id=\"wd-693a90a9f2d01\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-693a90a9f2d01 text-left wd-fontsize-s vc_custom_1765445813525\">\n\t\t\t<p>Nasleduj\u00face Predpisy definuj\u00fa v\u0161eobecn\u00e9 obchodn\u00e9 podmienky predaja platn\u00e9 v na\u0161om online obchode dostupnom na https:\/\/petformed.com\/sk\/, ktor\u00fd prev\u00e1dzkuje REFOAMED SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104, Ursynowsk\u00fd pas\u00e1\u017e 11\/78, Var\u0161ava 02-784, Po\u013esko, DI\u010c: 9512514698, REGON: 388236058. Z\u00e1kladn\u00fd kapit\u00e1l je: 333 400,00. Spolo\u010dnos\u0165 je zap\u00edsan\u00e1 v Registri podnikate\u013eov Krajsk\u00e9ho s\u00fadneho registra vedenom REGISTRA\u010cN\u00ddM S\u00daDOM PRE HL. M. VAR\u0160AVU, XIII HOSPOD\u00c1RSKE ODDELENIE KRAJSK\u00c9HO REGISTRA SPRAVODLIVOSTI, pod \u010d\u00edslom KRS 0000884652.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8c5913ac\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8c5913ac text-left color-primary wd-fontsize-s font-alt vc_custom_1764874443236\">\n\t\t\t<p>1. Rozsah predpisov<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8cd5809b\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8cd5809b text-left wd-fontsize-s vc_custom_1764874449216\">\n\t\t\t<p>Obchodn\u00e9 podmienky sa vz\u0165ahuj\u00fa na v\u0161etky objedn\u00e1vky zadan\u00e9 prostredn\u00edctvom n\u00e1\u0161ho online obchodu. Ponuka n\u00e1\u0161ho online obchodu je ur\u010den\u00e1 len pre Spotrebite\u013eov. Spotrebite\u013e je pod\u013ea \u010dl\u00e1nku 22 Ob\u010dianskeho z\u00e1konn\u00edka fyzick\u00e1 osoba, ktor\u00e1 uzatv\u00e1ra pr\u00e1vny \u00fakon s podnikate\u013eom, ktor\u00fd nes\u00favis\u00ed priamo s jej hospod\u00e1rskou alebo odbornou \u010dinnos\u0165ou.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8d3a660f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8d3a660f text-left color-primary wd-fontsize-s font-alt vc_custom_1764874457144\">\n\t\t\t<p>2. Uzatvorenie zmluvy<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8db7c892\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8db7c892 text-left wd-fontsize-s vc_custom_1764874464104\">\n\t\t\t<p>K\u00fapna zmluva sa uzatv\u00e1ra so spolo\u010dnos\u0165ou REFOAMED SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104. Prezent\u00e1cia produktov v na\u0161om online obchode predstavuje ponuku na uzatvorenie k\u00fapnej zmluvy. Na uzatvorenie zmluvy je potrebn\u00e9 prida\u0165 vybran\u00e9 produkty do n\u00e1kupn\u00e9ho ko\u0161\u00edka a zada\u0165 objedn\u00e1vku. N\u00e1kupn\u00fd ko\u0161\u00edk a \u00fadaje zadan\u00e9 do formul\u00e1rov je mo\u017en\u00e9 upravi\u0165 pred zadan\u00edm objedn\u00e1vky pomocou dostupn\u00fdch funkci\u00ed a spr\u00e1v, ktor\u00e9 sa zobrazuj\u00fa po\u010das procesu objedn\u00e1vania. Kliknut\u00edm na tla\u010didlo potvrdenia a dokon\u010denia objedn\u00e1vky na str\u00e1nke so s\u00fahrnom objedn\u00e1vky zad\u00e1vate z\u00e1v\u00e4zn\u00fa objedn\u00e1vku produktov vo va\u0161om n\u00e1kupnom ko\u0161\u00edku. Hne\u010f ako je va\u0161a objedn\u00e1vka prijat\u00e1 a zaregistrovan\u00e1 v po\u010d\u00edta\u010dovom syst\u00e9me n\u00e1\u0161ho online obchodu, je uzatvoren\u00e1 k\u00fapna zmluva. Po zadan\u00ed objedn\u00e1vky od n\u00e1s dostanete e-mail potvrdzuj\u00faci va\u0161u objedn\u00e1vku a uzatvorenie zmluvy.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8e322426\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8e322426 text-left color-primary wd-fontsize-s font-alt vc_custom_1764874473029\">\n\t\t\t<p>3. Jazyk a pravidl\u00e1 fix\u00e1cie zmluvy<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8eb2bd3f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8eb2bd3f text-left wd-fontsize-s vc_custom_1764874480593\">\n\t\t\t<p>K\u00fapna zmluva m\u00f4\u017ee by\u0165 uzatvoren\u00e1 v po\u013eskom, anglickom, nemeckom jazyku. Obsah zmluvy si uchov\u00e1v\u00e1me a posielame v\u00e1m podrobnosti objedn\u00e1vky a na\u0161e Obchodn\u00e9 podmienky e-mailom. Inform\u00e1cie o va\u0161ej objedn\u00e1vke m\u00f4\u017eete tie\u017e skontrolova\u0165 prostredn\u00edctvom v\u00e1\u0161ho z\u00e1kazn\u00edckeho \u00fa\u010dtu. Obchodn\u00e9 podmienky s\u00fa tie\u017e spr\u00edstupnen\u00e9 na webovej str\u00e1nke n\u00e1\u0161ho online obchodu sp\u00f4sobom, ktor\u00fd v\u00e1m umo\u017e\u0148uje z\u00edska\u0165, reprodukova\u0165 a zaznamena\u0165 ich obsah.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8f323d49\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8f323d49 text-left color-primary wd-fontsize-s font-alt vc_custom_1764874489768\">\n\t\t\t<p>4. Doru\u010denie produktov<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d8fba0023\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d8fba0023 text-left wd-fontsize-s vc_custom_1764874497387\">\n\t\t\t<p>V niektor\u00fdch pr\u00edpadoch je potrebn\u00e9 k uveden\u00fdm cen\u00e1m produktov pripo\u010d\u00edta\u0165 n\u00e1klady na dopravu. Objednan\u00e9 produkty sa doru\u010duj\u00fa prostredn\u00edctvom kuri\u00e9rskych spolo\u010dnost\u00ed, s ktor\u00fdmi spolupracujeme. Podrobn\u00e9 inform\u00e1cie o mo\u017en\u00fdch sp\u00f4soboch a term\u00ednoch dodania a n\u00e1kladoch na dopravu s\u00fa prezentovan\u00e9 po\u010das procesu objedn\u00e1vania a v \u0161peci\u00e1lnej informa\u010dnej karte na webovej str\u00e1nke n\u00e1\u0161ho obchodu. Produkty pon\u00fakan\u00e9 v obchode sa pred\u00e1vaj\u00fa len po\u0161tou. Bohu\u017eia\u013e, nie je mo\u017en\u00e9 ich osobne vyzdvihn\u00fa\u0165. Produkty neposielajme do automatov.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d903e84a8\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d903e84a8 text-left color-primary wd-fontsize-s font-alt vc_custom_1764874504215\">\n\t\t\t<p>5. Platby<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d90a8c42d\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d90a8c42d text-left wd-fontsize-s vc_custom_1764874529318\">\n\t\t\t<p>V na\u0161om online obchode s\u00fa v\u00e1m k dispoz\u00edcii nasleduj\u00face sp\u00f4soby platby:<\/p>\n<ul>\n<li>Platba na dobierku pri dodan\u00ed<\/li>\n<li>Elektronick\u00e9 platby (e-platby) prostredn\u00edctvom online platobnej slu\u017eby<\/li>\n<li>Platba klasick\u00fdm prevodom na bankov\u00fd \u00fa\u010det n\u00e1\u0161ho obchodu. Ak si vyberiete t\u00fato formu platby \u2013 po va\u0161ej objedn\u00e1vke v\u00e1m e-mailom po\u0161leme \u00fadaje na prevod. Spracovanie objedn\u00e1vky sa za\u010dne po prip\u00edsan\u00ed \u00faplnej sumy po\u017eadovanej platby za zadan\u00fa objedn\u00e1vku na n\u00e1\u0161 \u00fa\u010det.<\/li>\n<\/ul>\n<p>Podrobn\u00e9 inform\u00e1cie o mo\u017en\u00fdch sp\u00f4soboch platby, vr\u00e1tane online platobn\u00fdch slu\u017eieb integrovan\u00fdch s na\u0161\u00edm obchodom a dostupn\u00fdch typov e-platieb, ako aj o pr\u00edpadn\u00fdch dodato\u010dn\u00fdch n\u00e1kladoch, s\u00fa prezentovan\u00e9 po\u010das procesu objedn\u00e1vania a na webovej str\u00e1nke n\u00e1\u0161ho obchodu v \u0161peci\u00e1lnej informa\u010dnej karte o platobn\u00fdch met\u00f3dach.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d9237f73f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d9237f73f text-left color-primary wd-fontsize-s font-alt vc_custom_1764874537327\">\n\t\t\t<p>6. Pr\u00e1vo na odst\u00fapenie<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d92c1ba9d\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d92c1ba9d text-left wd-fontsize-s vc_custom_1764874544319\">\n\t\t\t<p>Spotrebitelia maj\u0105 z\u00e1konn\u00e9 pr\u00e1vo na odst\u00fapenie od zmluvy, ako je uveden\u00e9 v pokynom o pr\u00e1ve na odst\u00fapenie. Fyzick\u00e9 osoby, ktor\u00e9 uzatv\u00e1raj\u00fa zmluvu priamo s\u00favisiacu s ich podnikate\u013eskou \u010dinnos\u0165ou, maj\u00fa tie\u017e pr\u00e1vo na odst\u00fapenie od zmluvy, ke\u010f z obsahu zmluvy vypl\u00fdva, \u017ee nem\u00e1 pre tieto osoby profesion\u00e1lny charakter, \u010do vypl\u00fdva najm\u00e4 z predmetu ich podnikate\u013eskej \u010dinnosti, spr\u00edstupnen\u00e9ho na z\u00e1klade ustanoven\u00ed o Centr\u00e1lnom registri a inform\u00e1ci\u00e1ch o podnikate\u013eskej \u010dinnosti.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d932b0e49\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d932b0e49 text-left color-primary wd-fontsize-s font-alt vc_custom_1764874552904\">\n\t\t\t<p>7. \u0160kody sp\u00f4soben\u00e9 pri preprave<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d93b329c8\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d93b329c8 text-left wd-fontsize-s vc_custom_1764874559600\">\n\t\t\t<p>V pr\u00edpade spotrebite\u013esk\u00e9ho dia\u013ekov\u00e9ho n\u00e1kupu n\u00e1\u0161 obchod v\u017edy nesie riziko n\u00e1hodn\u00e9ho po\u0161kodenia alebo straty predmetov pri preprave. Ak s\u00fa objednan\u00e9 produkty doru\u010den\u00e9 s o\u010dividn\u00fdmi po\u0161kodeniami sp\u00f4soben\u00fdmi pri preprave, pros\u00edme v\u00e1s, aby ste tak\u00fa chybu \u010do najsk\u00f4r nahl\u00e1sili doru\u010dovate\u013eovi a kontaktovali n\u00e1s. Oneskorenie v nahl\u00e1sen\u00ed takejto s\u0165a\u017enosti alebo nadviazanie kontaktu nem\u00e1 \u017eiadne n\u00e1sledky pre va\u0161e z\u00e1konn\u00e9 pr\u00e1va (op\u00edsan\u00e9 ni\u017e\u0161ie v sekcii o s\u0165a\u017enostiach) a ich uspokojenie. R\u00fdchlej\u0161ie ozn\u00e1menie n\u00e1m v\u0161ak pom\u00e1ha pri uplatnen\u00ed na\u0161ich n\u00e1rokov vo\u010di prepravcovi alebo prepravn\u00e9mu pois\u0165ovate\u013eovi.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931d9423bd9b\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931d9423bd9b text-left color-primary wd-fontsize-s font-alt vc_custom_1764874567774\">\n\t\t\t<p>8. Reklam\u00e1cie: s\u00falad tovaru so zmluvou \/ chyby<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-69d8c1fba6739\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-69d8c1fba6739 text-left wd-fontsize-s vc_custom_1775813121819\">\n\t\t\t<p>Sme povinn\u00ed doda\u0165 tovar bez ch\u00fdb. Ak tovar nie je v s\u00falade so zmluvou, m\u00e1 Spotrebite\u013e pr\u00e1va stanoven\u00e9 v kapitole 5a Z\u00e1kona o pr\u00e1vach spotrebite\u013ea. Pod\u013ea pravidiel v nej stanoven\u00fdch m\u00f4\u017ee Spotrebite\u013e po\u017eadova\u0165 opravu alebo v\u00fdmenu tovaru, ktor\u00fd nie je v s\u00falade so zmluvou, alebo urobi\u0165 vyhl\u00e1senie o zn\u00ed\u017een\u00ed ceny tovaru alebo odst\u00fapenie od zmluvy. Reklam\u00e1cie sa vybavuj\u00fa okam\u017eite, najnesk\u00f4r do 14 dn\u00ed. Zodpoved\u00e1me za nes\u00falad tovaru so zmluvou odhalen\u00fd do 2 rokov po dodan\u00ed, pokia\u013e sme neur\u010dili dlh\u0161iu trvanlivos\u0165 tovaru, v takom pr\u00edpade plat\u00ed dlh\u0161\u00ed term\u00edn. V pr\u00edpade absencie s\u00faladu tovaru so zmluvou sa uveden\u00e9 ustanovenia t\u00fdkaj\u00face sa Spotrebite\u013ea vz\u0165ahuj\u00fa aj na jednotlivca, ktor\u00fd uzatv\u00e1ra zmluvu priamo s\u00favisiacu s jeho podnikate\u013eskou \u010dinnos\u0165ou, ke\u010f je z obsahu zmluvy zrejm\u00e9, \u017ee nem\u00e1 pre t\u00fato osobu profesion\u00e1lny charakter, vypl\u00fdvaj\u00faci najm\u00e4 z predmetu jeho podnikate\u013eskej \u010dinnosti, spr\u00edstupnen\u00e9ho na z\u00e1klade ustanoven\u00ed o Centr\u00e1lnom registri a inform\u00e1ci\u00e1ch o podnikate\u013eskej \u010dinnosti. Reklam\u00e1cie m\u00f4\u017eete poda\u0165:<\/p>\n<ul>\n<li>e-mailom na: <a href=\"mailto:hello@refoamed.com\" target=\"_blank\" rel=\"noopener\">hello@refoamed.com<\/a><\/li>\n<li>p\u00edsomne na adresu: Refoamed sp. z o. o., Ursynowsk\u00fd pas\u00e1\u017e 11\/78, 02-784 Var\u0161ava<\/li>\n<li>telefonick\u00fd kontakt je mo\u017en\u00fd na \u010d\u00edsle +48 (22) 29 98 126<\/li>\n<\/ul>\n<p>Inform\u00e1cie o mo\u017enej dodato\u010dnej z\u00e1ruke a jej podrobn\u00fdch podmienkach s\u00fa v\u017edy prilo\u017een\u00e9 k produktu a dostupn\u00e9 na informa\u010dn\u00fdch str\u00e1nkach online obchodu. Na\u0161a z\u00e1kazn\u00edcka slu\u017eba je v\u00e1m k dispoz\u00edcii: pondelok a\u017e piatok 10:00 \u2013 17:00<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dc7c1e7e9\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dc7c1e7e9 text-left color-primary wd-fontsize-s font-alt vc_custom_1764875395760\">\n\t\t\t<p>9. Elektronicky poskytovan\u00e9 slu\u017eby<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dc8607403\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dc8607403 text-left wd-fontsize-s vc_custom_1764875402894\">\n\t\t\t<p>Na pou\u017e\u00edvanie n\u00e1\u0161ho online obchodu, vr\u00e1tane prehliadania sortimentu a zad\u00e1vania objedn\u00e1vok, je potrebn\u00e9 ma\u0165 multimedi\u00e1lne zariadenie s nain\u0161talovan\u00fdm webov\u00fdm prehliada\u010dom a pr\u00edstup k internetu a e-mailu. V nastaveniach prehliada\u010da sa odpor\u00fa\u010da povoli\u0165 JavaScript a ukladanie cookies. Pou\u017e\u00edvatelia s\u00fa povinn\u00ed pou\u017e\u00edva\u0165 online obchod sp\u00f4sobom v s\u00falade so z\u00e1konom a dobr\u00fdmi mravmi, dod\u00e1vanie nez\u00e1konn\u00e9ho obsahu je zak\u00e1zan\u00e9. Prij\u00edmame v\u0161etky potrebn\u00e9 opatrenia na zabezpe\u010denie \u00faplne spr\u00e1vneho fungovania webovej str\u00e1nky a rozhrania n\u00e1\u0161ho online obchodu v rozsahu, ktor\u00fd vypl\u00fdva zo s\u00fa\u010dasn\u00fdch technick\u00fdch poznatkov, a zav\u00e4zujeme sa odstr\u00e1ni\u0165 v\u0161etky nepravidelnosti a technick\u00e9 probl\u00e9my nahl\u00e1sen\u00e9 pou\u017e\u00edvate\u013emi v primeranom \u010dase. Uveden\u00e9 plat\u00ed aj pre mo\u017enos\u0165 prihl\u00e1senia sa na newsletter alebo volite\u013en\u00fa mo\u017enos\u0165 vytvorenia z\u00e1kazn\u00edckeho \u00fa\u010dtu \u2013 ak s\u00fa tieto slu\u017eby poskytovan\u00e9 v r\u00e1mci n\u00e1\u0161ho obchodu. O ak\u00fdchko\u013evek zisten\u00fdch nepravidelnostiach alebo preru\u0161eniach fungovania webovej str\u00e1nky a slu\u017eieb n\u00e1\u0161ho online obchodu n\u00e1s m\u00f4\u017eete informova\u0165 prostredn\u00edctvom kontaktn\u00fdch \u00fadajov uveden\u00fdch v sekcii vy\u0161\u0161ie. V s\u0165a\u017enosti na nepravidelnosti s\u00favisiace s technick\u00fdm fungovan\u00edm slu\u017eby online obchodu pros\u00edm uve\u010fte typ a d\u00e1tum nepravidelnosti.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dc8dcc8bf\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dc8dcc8bf text-left color-primary wd-fontsize-s font-alt vc_custom_1764875410807\">\n\t\t\t<p>10. K\u00f3dex dobrej praxe<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dc94c8822\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dc94c8822 text-left wd-fontsize-s vc_custom_1764875418205\">\n\t\t\t<p>Dobrovo\u013ene sme sa pripojili k &#8220;Krit\u00e9ri\u00e1m kvality Trusted Shops&#8221; dostupn\u00fdm na tomto odkaze.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dc9c7bb49\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dc9c7bb49 text-left color-primary wd-fontsize-s font-alt vc_custom_1764875424672\">\n\t\t\t<p>11. Ustanovenia pre pou\u017e\u00edvanie ochrany kupuj\u00faceho Trusted Shops<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dca7a0103\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dca7a0103 text-left wd-fontsize-s vc_custom_1764875438619\">\n\t\t\t<p>M\u00f4\u017eete pou\u017ei\u0165 ochranu kupuj\u00faceho spolo\u010dnosti Trusted Shops AG na zabezpe\u010denie objedn\u00e1vok zadan\u00fdch u n\u00e1s a\u017e do maxim\u00e1lnej v\u00fd\u0161ky 10 000 \u20ac bezplatne. Platia podmienky ochrany kupuj\u00faceho Trusted Shops, ktor\u00e9 n\u00e1jdete tu. Ochrana kupuj\u00faceho sa uzatv\u00e1ra kliknut\u00edm na pr\u00edslu\u0161ne ozna\u010den\u00e9 tla\u010didlo v n\u00e1stroji Trustcard, ktor\u00e9 sa zobrazuje ako vyskakovacie okno na str\u00e1nke s po\u010fakovan\u00edm po zadan\u00ed objedn\u00e1vky u n\u00e1s. Aby sme v\u00e1m mohli pon\u00faknu\u0165 ochranu kupuj\u00faceho, Trustcard mus\u00ed ma\u0165 pr\u00edstup k \u00fadajom objedn\u00e1vky ulo\u017een\u00fdm v cache v\u00e1\u0161ho prehliada\u010da. Pr\u00edstup je \u010disto lok\u00e1lny a \u017eiadne \u00fadaje objedn\u00e1vky sa nepren\u00e1\u0161aj\u00fa do Trusted Shops, pokia\u013e sa akt\u00edvne nerozhodnete, aby bola va\u0161a k\u00fapa kryt\u00e1 ochranou kupuj\u00faceho alebo ste nedali s\u00fahlas s prenosom \u00fadajov objedn\u00e1vky do Trusted Shops. Ak d\u00e1te svoj s\u00fahlas, potom sa hash hodnota va\u0161ej e-mailovej adresy, ako aj \u010d\u00edslo objedn\u00e1vky a suma objedn\u00e1vky po\u0161l\u00fa do Trusted Shops. Ak ste u\u017e zaregistrovan\u00fd pre slu\u017eby kupuj\u00faceho Trusted Shops, va\u0161a objedn\u00e1vka v na\u0161om obchode bude automaticky chr\u00e1nen\u00e1 z\u00e1rukou Trusted Shops. Ak e\u0161te nie ste zaregistrovan\u00fd, m\u00f4\u017eete sa zaregistrova\u0165 prostredn\u00edctvom Trustcard, ako je op\u00edsan\u00e9 vy\u0161\u0161ie. Inform\u00e1cie o ochrane \u00fadajov v Trusted Shops s\u00fa prilo\u017een\u00e9 k Podmienk\u00e1m slu\u017eby Trusted Shops, odkazovan\u00fdch vy\u0161\u0161ie.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dcb1a460f\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dcb1a460f text-left color-primary wd-fontsize-s font-alt vc_custom_1764875445871\">\n\t\t\t<p>12. Mimos\u00fadne rie\u0161enie sporov<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6931dcb7c9b4a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6931dcb7c9b4a text-left wd-fontsize-s vc_custom_1764875453719\">\n\t\t\t<p>Chceme v\u00e1s informova\u0165, \u017ee Spotrebitelia maj\u00fa mo\u017enos\u0165 pou\u017e\u00edva\u0165 mimos\u00fadny sp\u00f4sob vybavenia s\u0165a\u017enost\u00ed a n\u00e1rokov. Inform\u00e1cie o tom, ako z\u00edska\u0165 pr\u00edstup k spom\u00ednan\u00e9mu re\u017eimu a postupom rie\u0161enia sporov, n\u00e1jdete na nasleduj\u00facej adrese: www.uokik.gov.pl pod &#8220;Zmierliv\u00e9 rie\u0161enie spotrebite\u013esk\u00fdch sporov&#8221;. Okrem toho na: http:\/\/ec.europa.eu\/consumers\/odr maj\u00fa Spotrebitelia pr\u00edstup k online platforme rie\u0161enia spotrebite\u013esk\u00fdch sporov (takzvan\u00e1 ODR platforma). ODR platforma je viacjazy\u010dn\u00e1, interakt\u00edvna webov\u00e1 str\u00e1nka pre obsluhu spotrebite\u013eov a podnikov, ktor\u00ed h\u013eadaj\u00fa mimos\u00fadne rie\u0161enie sporov vypl\u00fdvaj\u00facich z uzatvorenia zmluvy o dia\u013ekovom predaji alebo poskytovan\u00ed slu\u017eieb. Pou\u017e\u00edvanie spom\u00ednan\u00fdch mimos\u00fadnych prostriedkov rie\u0161enia n\u00e1rokov a sporov je dobrovo\u013en\u00e9 a m\u00f4\u017ee sa uskuto\u010dni\u0165 len vtedy, ak s t\u00fdm s\u00fahlasia obe strany sporu (Spotrebite\u013e a predajca). \u017diadne z ustanoven\u00ed t\u00fdchto Predpisov nem\u00e1 za cie\u013e poru\u0161i\u0165 z\u00e1konn\u00e9 pr\u00e1va Spotrebite\u013eov. V pr\u00edpade ak\u00fdchko\u013evek rozporov medzi ustanoveniami t\u00fdchto Predpisov a pr\u00e1vami Spotrebite\u013eov pod\u013ea v\u0161eobecne platn\u00fdch z\u00e1konov \u2013 z\u00e1konn\u00e9 predpisy sa bud\u00fa v\u017edy uplat\u0148ova\u0165 namiesto sporn\u00fdch ustanoven\u00ed Predpisov.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_hidden-xs&#8221; woodmart_css_id=&#8221;6446ef1735ed6&#8243; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; 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