{"id":30833,"date":"2023-04-24T22:46:39","date_gmt":"2023-04-24T20:46:39","guid":{"rendered":"https:\/\/petformed.com\/cz\/terms-and-conditions\/"},"modified":"2024-10-22T13:33:31","modified_gmt":"2024-10-22T11:33:31","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/petformed.com\/cz\/terms-and-conditions\/","title":{"rendered":"Podm\u00ednky a pravidla"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_hidden-xs&#8220; woodmart_css_id=&#8220;6446ef231adae&#8220; parallax_scroll=&#8220;no&#8220; woodmart_sticky_column=&#8220;false&#8220; wd_collapsible_content_switcher=&#8220;no&#8220; wd_column_role_offcanvas_desktop=&#8220;no&#8220; wd_column_role_offcanvas_tablet=&#8220;no&#8220; wd_column_role_offcanvas_mobile=&#8220;no&#8220; wd_column_role_content_desktop=&#8220;no&#8220; wd_column_role_content_tablet=&#8220;no&#8220; wd_column_role_content_mobile=&#8220;no&#8220; mobile_bg_img_hidden=&#8220;no&#8220; tablet_bg_img_hidden=&#8220;no&#8220; woodmart_parallax=&#8220;0&#8243; woodmart_box_shadow=&#8220;no&#8220; responsive_spacing=&#8220;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYyMzFhZGFlIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8220; mobile_reset_margin=&#8220;no&#8220; tablet_reset_margin=&#8220;no&#8220; wd_z_index=&#8220;no&#8220;][\/vc_column][vc_column width=&#8220;2\/3&#8243;]\n\t\t<div id=\"wd-6446ead8a4c57\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-6446ead8a4c57 wd-title-color-default wd-title-style-default text-center  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Podm\u00ednky a pravidla<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_hidden-xs&#8220; woodmart_css_id=&#8220;6446ef2d00654&#8243; parallax_scroll=&#8220;no&#8220; woodmart_sticky_column=&#8220;false&#8220; wd_collapsible_content_switcher=&#8220;no&#8220; wd_column_role_offcanvas_desktop=&#8220;no&#8220; wd_column_role_offcanvas_tablet=&#8220;no&#8220; wd_column_role_offcanvas_mobile=&#8220;no&#8220; wd_column_role_content_desktop=&#8220;no&#8220; wd_column_role_content_tablet=&#8220;no&#8220; wd_column_role_content_mobile=&#8220;no&#8220; mobile_bg_img_hidden=&#8220;no&#8220; tablet_bg_img_hidden=&#8220;no&#8220; woodmart_parallax=&#8220;0&#8243; woodmart_box_shadow=&#8220;no&#8220; responsive_spacing=&#8220;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYyZDAwNjU0Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8220; mobile_reset_margin=&#8220;no&#8220; tablet_reset_margin=&#8220;no&#8220; wd_z_index=&#8220;no&#8220;][\/vc_column][\/vc_row][vc_row css=&#8220;.vc_custom_1682369035096{margin-bottom: 30px !important;}&#8220; woodmart_css_id=&#8220;6446ea05a24db&#8220; 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wd_column_role_content_mobile=&#8220;no&#8220; mobile_bg_img_hidden=&#8220;no&#8220; tablet_bg_img_hidden=&#8220;no&#8220; woodmart_parallax=&#8220;0&#8243; woodmart_box_shadow=&#8220;no&#8220; responsive_spacing=&#8220;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYxZTVmZGNkIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8220; mobile_reset_margin=&#8220;no&#8220; tablet_reset_margin=&#8220;no&#8220; wd_z_index=&#8220;no&#8220;][\/vc_column][vc_column width=&#8220;2\/3&#8243; css=&#8220;.vc_custom_1682370375180{padding-right: 11% !important;padding-left: 11% !important;}&#8220; woodmart_css_id=&#8220;6446ef38b421d&#8220; parallax_scroll=&#8220;no&#8220; woodmart_sticky_column=&#8220;false&#8220; wd_collapsible_content_switcher=&#8220;no&#8220; wd_column_role_offcanvas_desktop=&#8220;no&#8220; wd_column_role_offcanvas_tablet=&#8220;no&#8220; wd_column_role_offcanvas_mobile=&#8220;no&#8220; wd_column_role_content_desktop=&#8220;no&#8220; wd_column_role_content_tablet=&#8220;no&#8220; wd_column_role_content_mobile=&#8220;no&#8220; mobile_bg_img_hidden=&#8220;no&#8220; tablet_bg_img_hidden=&#8220;no&#8220; woodmart_parallax=&#8220;0&#8243; woodmart_box_shadow=&#8220;no&#8220; responsive_spacing=&#8220;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NDQ2ZWYzOGI0MjFkIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnsicGFkZGluZy1yaWdodCI6IjglIiwicGFkZGluZy1sZWZ0IjoiOCUifSwibW9iaWxlIjp7InBhZGRpbmctcmlnaHQiOiI1JSIsInBhZGRpbmctbGVmdCI6IjUlIn19fQ==&#8220; mobile_reset_margin=&#8220;no&#8220; tablet_reset_margin=&#8220;no&#8220; wd_z_index=&#8220;no&#8220;][vc_separator color=&#8220;custom&#8220; accent_color=&#8220;#e0e0e0&#8243; css=&#8220;.vc_custom_1682368135243{margin-bottom: 0px !important;padding-top: 26px !important;padding-bottom: 0px !important;}&#8220; wd_hide_on_desktop=&#8220;no&#8220; wd_hide_on_tablet=&#8220;no&#8220; wd_hide_on_mobile=&#8220;no&#8220;]\t\t<div id=\"wd-64a5baf47645a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5baf47645a text-left wd-fontsize-s vc_custom_1688582906680\">\n\t\t\t<p>N\u00e1sleduj\u00edc\u00ed pravidla definuj\u00ed v\u0161eobecn\u00e9 podm\u00ednky prodeje v na\u0161em internetov\u00e9m obchod\u011b dostupn\u00e9m na adrese https:\/\/petformed.com\/cz\/, kter\u00fd provozuje spole\u010dnost REFOAMED SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104, Pasa\u017c Ursynowski 11\/78, Warszawa 02-784, NIP: 9512514698, REGON: 388236058. Z\u00e1kladn\u00ed kapit\u00e1l \u010din\u00ed: Spole\u010dnost je zaps\u00e1na v obchodn\u00edm rejst\u0159\u00edku N\u00e1rodn\u00edho soudn\u00edho rejst\u0159\u00edku veden\u00e9ho REJON\u00c1LN\u00cdM SOUDEM PRO M.ST. VAR\u0160AVA VE VAR\u0160AV\u011a, XIII EKONOMICK\u00c9 ODD\u011aLEN\u00cd N\u00c1RODN\u00cdHO SOUDN\u00cdHO REGISTRU, pod \u010d\u00edslem KRS 0000884652.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bafdb1292\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bafdb1292 text-left color-primary wd-fontsize-s font-alt vc_custom_1688582917943\">\n\t\t\t<p>1. Rozsah p\u016fsobnosti jednac\u00edho \u0159\u00e1du<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb0a7cb16\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb0a7cb16 text-left wd-fontsize-s vc_custom_1688582926571\">\n\t\t\t<p>Tyto podm\u00ednky se vztahuj\u00ed na v\u0161echny objedn\u00e1vky zadan\u00e9 prost\u0159ednictv\u00edm na\u0161eho internetov\u00e9ho obchodu. Nab\u00eddka na\u0161eho internetov\u00e9ho obchodu je ur\u010dena v\u00fdhradn\u011b pro Spot\u0159ebitele.<\/p>\n<p> Spot\u0159ebitelem se v souladu s \u00a7 22 ob\u010dansk\u00e9ho z\u00e1kon\u00edku rozum\u00ed fyzick\u00e1 osoba, kter\u00e1 \u010din\u00ed pr\u00e1vn\u00ed \u00fakon s podnikatelem, kter\u00fd p\u0159\u00edmo nesouvis\u00ed s jej\u00ed hospod\u00e1\u0159skou nebo profesn\u00ed \u010dinnost\u00ed.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb119b6d1\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb119b6d1 text-left color-primary wd-fontsize-s font-alt vc_custom_1688582933590\">\n\t\t\t<p>2. Uzav\u0159en\u00ed smlouvy<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb174f59a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb174f59a text-left wd-fontsize-s vc_custom_1688582939540\">\n\t\t\t<p>Kupn\u00ed smlouva je uzav\u0159ena se spole\u010dnost\u00ed REFOAMED SP\u00d3\u0141KA Z OGRANICZON\u0104 ODPOWIEDZIALNO\u015aCI\u0104.<\/p>\n<p>Prezentace v\u00fdrobk\u016f v na\u0161em internetov\u00e9m obchod\u011b p\u0159edstavuje nab\u00eddku na uzav\u0159en\u00ed kupn\u00ed smlouvy. Pro uzav\u0159en\u00ed smlouvy je t\u0159eba vybran\u00e9 produkty p\u0159idat do n\u00e1kupn\u00edho ko\u0161\u00edku a prov\u00e9st objedn\u00e1vku. N\u00e1kupn\u00ed ko\u0161\u00edk a \u00fadaje zadan\u00e9 ve formul\u00e1\u0159\u00edch lze p\u0159ed odesl\u00e1n\u00edm objedn\u00e1vky upravit pomoc\u00ed dostupn\u00fdch funkc\u00ed a zpr\u00e1v zobrazen\u00fdch v pr\u016fb\u011bhu procesu objedn\u00e1v\u00e1n\u00ed.  <\/p>\n<p>Kliknut\u00edm na tla\u010d\u00edtko Potvrdit a dokon\u010dit na str\u00e1nce se souhrnem objedn\u00e1vek provedete z\u00e1vaznou objedn\u00e1vku produkt\u016f v n\u00e1kupn\u00edm ko\u0161\u00edku. Jakmile je va\u0161e objedn\u00e1vka p\u0159ijata a zaregistrov\u00e1na v po\u010d\u00edta\u010dov\u00e9m syst\u00e9mu na\u0161eho internetov\u00e9ho obchodu, je uzav\u0159ena kupn\u00ed smlouva. Po odesl\u00e1n\u00ed objedn\u00e1vky od n\u00e1s obdr\u017e\u00edte e-mail s potvrzen\u00edm objedn\u00e1vky a uzav\u0159en\u00edm smlouvy.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb1f80ef5\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb1f80ef5 text-left color-primary wd-fontsize-s font-alt vc_custom_1688582948750\">\n\t\t\t<p>3. Jazyk a uzav\u0159en\u00ed smlouvy<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb268ac6a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb268ac6a text-left wd-fontsize-s vc_custom_1688582953971\">\n\t\t\t<p>Kupn\u00ed smlouvu lze uzav\u0159\u00edt v pol\u0161tin\u011b, angli\u010dtin\u011b a n\u011bm\u010din\u011b.<\/p>\n<p> Obsah smlouvy uchov\u00e1me a e-mailem v\u00e1m za\u0161leme \u00fadaje o objedn\u00e1vce a na\u0161e obchodn\u00ed podm\u00ednky. Informace o sv\u00e9 objedn\u00e1vce si m\u016f\u017eete zkontrolovat tak\u00e9 prost\u0159ednictv\u00edm sv\u00e9ho z\u00e1kaznick\u00e9ho \u00fa\u010dtu. Obchodn\u00ed podm\u00ednky jsou rovn\u011b\u017e zp\u0159\u00edstupn\u011bny na webov\u00fdch str\u00e1nk\u00e1ch na\u0161eho internetov\u00e9ho obchodu tak, abyste je mohli z\u00edskat, reprodukovat a nakupovat.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb2c9aec7\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb2c9aec7 text-left color-primary wd-fontsize-s font-alt vc_custom_1688582960561\">\n\t\t\t<p>4. Dod\u00e1n\u00ed v\u00fdrobk\u016f<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb3278a6a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb3278a6a text-left wd-fontsize-s vc_custom_1688582966538\">\n\t\t\t<p>V n\u011bkter\u00fdch p\u0159\u00edpadech je t\u0159eba k uveden\u00fdm cen\u00e1m v\u00fdrobk\u016f je\u0161t\u011b p\u0159ipo\u010d\u00edtat n\u00e1klady na dopravu. Objednan\u00e9 v\u00fdrobky jsou doru\u010dov\u00e1ny prost\u0159ednictv\u00edm kur\u00fdrn\u00edch spole\u010dnost\u00ed, kter\u00e9 s n\u00e1mi spolupracuj\u00ed. Podrobn\u00e9 informace o mo\u017en\u00fdch zp\u016fsobech a term\u00ednech dod\u00e1n\u00ed, jako\u017e i o n\u00e1kladech na dopravu jsou uvedeny v pr\u016fb\u011bhu procesu objedn\u00e1v\u00e1n\u00ed a ve zvl\u00e1\u0161tn\u00ed informa\u010dn\u00ed sekci na webov\u00fdch str\u00e1nk\u00e1ch na\u0161eho obchodu.  <\/p>\n<p>V\u00fdrobky nab\u00edzen\u00e9 v obchod\u011b jsou prod\u00e1v\u00e1ny pouze formou z\u00e1silkov\u00e9ho prodeje. Osobn\u00ed odb\u011br bohu\u017eel nen\u00ed mo\u017en\u00fd. <\/p>\n<p>V\u00fdrobky nezas\u00edl\u00e1me do bal\u00edkomat\u016f.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb39b8963\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb39b8963 text-left color-primary wd-fontsize-s font-alt vc_custom_1688582973489\">\n\t\t\t<p>5. Platba<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb3f8ceae\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb3f8ceae text-left wd-fontsize-s vc_custom_1688582979925\">\n\t\t\t<p>V na\u0161em internetov\u00e9m obchod\u011b m\u00e1te k dispozici n\u00e1sleduj\u00edc\u00ed formy platby:<\/p>\n<ul>\n<li>Na dob\u00edrku p\u0159i dod\u00e1n\u00ed zbo\u017e\u00ed.<\/li>\n<li>Elektronick\u00e1 platba (e-platba) prost\u0159ednictv\u00edm online platebn\u00ed slu\u017eby.<\/li>\n<li>Platba klasick\u00fdm bankovn\u00edm p\u0159evodem na bankovn\u00ed \u00fa\u010det na\u0161eho obchodu. Pokud zvol\u00edte tento zp\u016fsob platby &#8211; \u00fadaje pro p\u0159evod v\u00e1m za\u0161leme e-mailem po odesl\u00e1n\u00ed objedn\u00e1vky. <br \/> Zpracov\u00e1n\u00ed va\u0161\u00ed objedn\u00e1vky bude zah\u00e1jeno po p\u0159ips\u00e1n\u00ed cel\u00e9 po\u017eadovan\u00e9 \u010d\u00e1stky za va\u0161i objedn\u00e1vku na n\u00e1\u0161 \u00fa\u010det.<\/li>\n<\/ul>\n<p>Podrobn\u00e9 informace o mo\u017en\u00fdch zp\u016fsobech platby, v\u010detn\u011b online platebn\u00edch slu\u017eeb integrovan\u00fdch do na\u0161eho obchodu a dostupn\u00fdch typ\u016f elektronick\u00fdch plateb a p\u0159\u00edpadn\u00fdch dodate\u010dn\u00fdch n\u00e1klad\u016f, jsou uvedeny p\u0159i zad\u00e1v\u00e1n\u00ed objedn\u00e1vky a na webov\u00fdch str\u00e1nk\u00e1ch na\u0161eho obchodu ve zvl\u00e1\u0161tn\u00ed informa\u010dn\u00ed sekci t\u00fdkaj\u00edc\u00ed se zp\u016fsob\u016f platby.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb4577bfb\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb4577bfb text-left color-primary wd-fontsize-s font-alt vc_custom_1688582985479\">\n\t\t\t<p>6. Pr\u00e1vo na odstoupen\u00ed od smlouvy<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb4b22b5c\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb4b22b5c text-left wd-fontsize-s vc_custom_1688582990811\">\n\t\t\t<p>Spot\u0159ebitel\u00e9 maj\u00ed z\u00e1konn\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy, jak je pops\u00e1no v pou\u010den\u00ed o pr\u00e1vu na odstoupen\u00ed od smlouvy. Pr\u00e1vo odstoupit od smlouvy maj\u00ed rovn\u011b\u017e fyzick\u00e9 osoby, kter\u00e9 uzav\u00edraj\u00ed smlouvu p\u0159\u00edmo souvisej\u00edc\u00ed s jejich podnikatelskou \u010dinnost\u00ed, pokud z obsahu smlouvy vypl\u00fdv\u00e1, \u017ee pro tyto osoby nem\u00e1 profesion\u00e1ln\u00ed povahu, zejm\u00e9na vypl\u00fdvaj\u00edc\u00ed z p\u0159edm\u011btu jejich podnikatelsk\u00e9 \u010dinnosti, zp\u0159\u00edstupn\u011bn\u00e9 na z\u00e1klad\u011b ustanoven\u00ed o Centr\u00e1ln\u00ed evidenci a informac\u00edch o podnikatelsk\u00e9 \u010dinnosti.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb51cf9e8\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb51cf9e8 text-left color-primary wd-fontsize-s font-alt vc_custom_1688582997617\">\n\t\t\t<p>7. \u0160koda zp\u016fsoben\u00e1 p\u0159i p\u0159eprav\u011b<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb575cb4c\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb575cb4c text-left wd-fontsize-s vc_custom_1688583002839\">\n\t\t\t<p>V p\u0159\u00edpad\u011b spot\u0159ebitelsk\u00e9ho n\u00e1kupu na d\u00e1lku nese n\u00e1\u0161 obchod v\u017edy riziko n\u00e1hodn\u00e9ho po\u0161kozen\u00ed nebo ztr\u00e1ty zbo\u017e\u00ed p\u0159i p\u0159eprav\u011b. Pokud jsou objednan\u00e9 v\u00fdrobky dod\u00e1ny se zjevn\u00fdm po\u0161kozen\u00edm vznikl\u00fdm b\u011bhem p\u0159epravy, \u017e\u00e1d\u00e1me V\u00e1s, abyste takovou z\u00e1vadu co nejd\u0159\u00edve nahl\u00e1sili doru\u010dovateli a kontaktovali n\u00e1s. Opo\u017ed\u011bn\u00e9 nahl\u00e1\u0161en\u00ed takov\u00e9 reklamace nebo kontaktov\u00e1n\u00ed nem\u00e1 \u017e\u00e1dn\u00e9 d\u016fsledky pro va\u0161e z\u00e1konn\u00e1 pr\u00e1va (popsan\u00e1 n\u00ed\u017ee v \u010d\u00e1sti Reklamace) a jejich uspokojen\u00ed. Rychlej\u0161\u00ed ozn\u00e1men\u00ed n\u00e1m v\u0161ak pom\u00e1h\u00e1 p\u0159i uplat\u0148ov\u00e1n\u00ed na\u0161ich n\u00e1rok\u016f v\u016f\u010di dopravci nebo pojistiteli p\u0159epravy.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb5d8258b\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb5d8258b text-left color-primary wd-fontsize-s font-alt vc_custom_1688583009362\">\n\t\t\t<p>8. Reklamace: Soulad zbo\u017e\u00ed se smlouvou \/ vady<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-6525283847dbf\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-6525283847dbf text-left wd-fontsize-s vc_custom_1696933953842\">\n\t\t\t<p>Jsme povinni dodat zbo\u017e\u00ed bez vad. Pokud zbo\u017e\u00ed nen\u00ed ve shod\u011b se smlouvou, m\u00e1 spot\u0159ebitel pr\u00e1va stanoven\u00e1 v \u00a7 5a z\u00e1kona o pr\u00e1vech spot\u0159ebitel\u016f. Za podm\u00ednek tam stanoven\u00fdch m\u016f\u017ee Spot\u0159ebitel po\u017eadovat opravu nebo v\u00fdm\u011bnu zbo\u017e\u00ed, kter\u00e9 nen\u00ed ve shod\u011b s kupn\u00ed smlouvou, nebo u\u010dinit prohl\u00e1\u0161en\u00ed o sn\u00ed\u017een\u00ed ceny zbo\u017e\u00ed \u010di odstoupit od smlouvy. Reklamace se vy\u0159izuj\u00ed ihned, nejpozd\u011bji do 14 dn\u016f.  <\/p>\n<p>Odpov\u00edd\u00e1me za p\u0159\u00edpadn\u00fd nesoulad zbo\u017e\u00ed se smlouvou, kter\u00fd se projev\u00ed do 2 let od jeho dod\u00e1n\u00ed, pokud jsme u zbo\u017e\u00ed nestanovili lh\u016ftu del\u0161\u00ed, v takov\u00e9m p\u0159\u00edpad\u011b plat\u00ed tato del\u0161\u00ed lh\u016fta.<\/p>\n<p>V p\u0159\u00edpad\u011b nesouladu zbo\u017e\u00ed se smlouvou se v\u00fd\u0161e uveden\u00e1 ustanoven\u00ed t\u00fdkaj\u00edc\u00ed se spot\u0159ebitele vztahuj\u00ed i na fyzickou osobu uzav\u00edraj\u00edc\u00ed smlouvu, kter\u00e1 p\u0159\u00edmo souvis\u00ed s jej\u00ed podnikatelskou \u010dinnost\u00ed, pokud z obsahu t\u00e9to smlouvy vypl\u00fdv\u00e1, \u017ee pro tuto osobu nem\u00e1 profesion\u00e1ln\u00ed povahu, vypl\u00fdvaj\u00edc\u00ed zejm\u00e9na z p\u0159edm\u011btu jej\u00ed podnikatelsk\u00e9 \u010dinnosti, zp\u0159\u00edstupn\u011bn\u00e9ho na z\u00e1klad\u011b ustanoven\u00ed o Centr\u00e1ln\u00ed evidenci a informac\u00edch o podnikatelsk\u00e9 \u010dinnosti.<br \/> St\u00ed\u017enosti lze pod\u00e1vat:<\/p>\n<ul>\n<li>prost\u0159ednictv\u00edm e-mailu na adresu: e-commerce@refoamed.com<\/li>\n<li>p\u00edsemn\u011b na adresu: Refoamed sp. z o. o., pasa\u017c ursynowski 11\/78, 02-784 Var\u0161ava.<\/li>\n<li>telefonick\u00fd kontakt je mo\u017en\u00fd na \u010d\u00edsle: + 48 (22) 29 98 126<\/li>\n<\/ul>\n<p>Informace o p\u0159\u00edpadn\u00e9 dodate\u010dn\u00e9 z\u00e1ruce a jej\u00ed podrobn\u00e9 podm\u00ednky jsou v\u017edy p\u0159ilo\u017eeny k v\u00fdrobku a jsou k dispozici na informa\u010dn\u00edch str\u00e1nk\u00e1ch internetov\u00e9ho obchodu.<\/p>\n<p>N\u00e1\u0161 z\u00e1kaznick\u00fd servis je v\u00e1m k dispozici: Po a\u017e P\u00e1 10:00 &#8211; 17:00 hod.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb6a36d95\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb6a36d95 text-left color-primary wd-fontsize-s font-alt vc_custom_1688583021776\">\n\t\t\t<p>9. Elektronick\u00e9 slu\u017eby<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb70e72de\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb70e72de text-left wd-fontsize-s vc_custom_1688583028681\">\n\t\t\t<p>Pro pou\u017e\u00edv\u00e1n\u00ed na\u0161eho internetov\u00e9ho obchodu, v\u010detn\u011b prohl\u00ed\u017een\u00ed na\u0161eho sortimentu a zad\u00e1v\u00e1n\u00ed objedn\u00e1vek, je nutn\u00e9 m\u00edt multimedi\u00e1ln\u00ed za\u0159\u00edzen\u00ed s nainstalovan\u00fdm webov\u00fdm prohl\u00ed\u017ee\u010dem a p\u0159\u00edstupem k internetu a elektronick\u00e9 po\u0161t\u011b. Doporu\u010dujeme, abyste v nastaven\u00ed prohl\u00ed\u017ee\u010de povolili JavaScript a ukl\u00e1d\u00e1n\u00ed soubor\u016f cookie. U\u017eivatel\u00e9 jsou povinni pou\u017e\u00edvat internetov\u00fd obchod zp\u016fsobem, kter\u00fd je v souladu se z\u00e1konem a dobr\u00fdmi mravy, a poskytov\u00e1n\u00ed protipr\u00e1vn\u00edho obsahu je zak\u00e1z\u00e1no.<br \/>Podnik\u00e1me ve\u0161ker\u00e9 nezbytn\u00e9 kroky k zaji\u0161t\u011bn\u00ed pln\u00e9 funk\u010dnosti webov\u00fdch str\u00e1nek a rozhran\u00ed na\u0161eho internetov\u00e9ho obchodu v rozsahu na\u0161ich sou\u010dasn\u00fdch technick\u00fdch znalost\u00ed a zavazujeme se v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b odstranit ve\u0161ker\u00e9 nesrovnalosti a technick\u00e9 probl\u00e9my nahl\u00e1\u0161en\u00e9 u\u017eivateli.<br \/>V\u00fd\u0161e uveden\u00e9 plat\u00ed i pro mo\u017enost p\u0159ihl\u00e1\u0161en\u00ed k odb\u011bru newsletteru nebo volitelnou mo\u017enost vytvo\u0159en\u00ed z\u00e1kaznick\u00e9ho \u00fa\u010dtu &#8211; pokud jsou tyto slu\u017eby poskytov\u00e1ny v r\u00e1mci na\u0161eho obchodu. Na zji\u0161t\u011bn\u00e9 nesrovnalosti nebo v\u00fdpadky ve fungov\u00e1n\u00ed webov\u00fdch str\u00e1nek a slu\u017eeb na\u0161eho internetov\u00e9ho obchodu n\u00e1s m\u016f\u017eete upozornit prost\u0159ednictv\u00edm kontaktn\u00edch \u00fadaj\u016f uveden\u00fdch v \u010d\u00e1sti v\u00fd\u0161e. Ve st\u00ed\u017enosti t\u00fdkaj\u00edc\u00ed se nesrovnalost\u00ed souvisej\u00edc\u00edch s technick\u00fdm fungov\u00e1n\u00edm slu\u017eeb internetov\u00e9ho obchodu uve\u010fte druh a datum vzniku nesrovnalosti.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb77b2217\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb77b2217 text-left color-primary wd-fontsize-s font-alt vc_custom_1688583035055\">\n\t\t\t<p>10. Kodex spr\u00e1vn\u00e9 praxe<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb7d041fc\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb7d041fc text-left wd-fontsize-s vc_custom_1688583040389\">\n\t\t\t<p>Dobrovoln\u011b jsme splnili \u201eKrit\u00e9ria kvality d\u016fv\u011bryhodn\u00fdch obchod\u016f\u201c, kter\u00e1 jsou dostupn\u00e1 prost\u0159ednictv\u00edm <a href=\"https:\/\/www.trustedshops.com\/tsdocument\/TS_QUALITY_CRITERIA_pl.pdf?__hstc=131357072.99a265337744294b740e0787aea508c4.1561420800102.1561420800103.1561420800104.1&amp;__hssc=131357072.1.1561420800105&amp;__hsfp=1817143912\" target=\"_blank\" rel=\"noopener\">tohoto odkazu<\/a>.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb833aaa8\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb833aaa8 text-left color-primary wd-fontsize-s font-alt vc_custom_1688583046799\">\n\t\t\t<p>11. Ustanoven\u00ed pro pou\u017e\u00edv\u00e1n\u00ed ochrany kupuj\u00edc\u00edch u d\u016fv\u011bryhodn\u00fdch obchod\u016f<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb894f004\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb894f004 text-left wd-fontsize-s vc_custom_1688583053094\">\n\t\t\t<p>K zaji\u0161t\u011bn\u00ed objedn\u00e1vek zadan\u00fdch u n\u00e1s m\u016f\u017eete bezplatn\u011b vyu\u017e\u00edt ochranu kupuj\u00edc\u00edho Trusted Shops a\u017e do v\u00fd\u0161e 10 000 GBP. Plat\u00ed pro to podm\u00ednky programu Trusted Shops Buyer Protection, kter\u00e9 naleznete <a href=\"https:\/\/www.trustedshops.com\/tsdocument\/BUYER_AUTO_PROTECTION_TERMS_pl.pdf\" target=\"_blank\" rel=\"noopener\">zde<\/a>. Ochrana kupuj\u00edc\u00edho se uzav\u00edr\u00e1 kliknut\u00edm na p\u0159\u00edslu\u0161n\u011b ozna\u010den\u00e9 tla\u010d\u00edtko na kart\u011b d\u016fv\u011bryhodn\u00e9ho obchodu, kter\u00e9 se zobraz\u00ed jako vyskakovac\u00ed okno na str\u00e1nce s potvrzen\u00edm objedn\u00e1vky po jej\u00edm zad\u00e1n\u00ed u n\u00e1s. Aby v\u00e1m spole\u010dnost Trustcard mohla nab\u00eddnout ochranu kupuj\u00edc\u00edho, pot\u0159ebuje z\u00edskat p\u0159\u00edstup k \u00fadaj\u016fm o objedn\u00e1vce ulo\u017een\u00fdm ve vyrovn\u00e1vac\u00ed pam\u011bti va\u0161eho prohl\u00ed\u017ee\u010de. Tento p\u0159\u00edstup je \u010dist\u011b lok\u00e1ln\u00ed a \u017e\u00e1dn\u00e9 \u00fadaje o objedn\u00e1vce nejsou p\u0159ed\u00e1v\u00e1ny d\u016fv\u011bryhodn\u00fdm obchod\u016fm, pokud jste se aktivn\u011b nep\u0159ihl\u00e1sili k n\u00e1kupu s ochranou kupuj\u00edc\u00edho nebo jste neud\u011blili souhlas s p\u0159ed\u00e1n\u00edm \u00fadaj\u016f o objedn\u00e1vce d\u016fv\u011bryhodn\u00fdm obchod\u016fm. Pokud souhlas ud\u011bl\u00edte, bude hodnota hash va\u0161\u00ed e-mailov\u00e9 adresy, jako\u017e i \u010d\u00edslo objedn\u00e1vky a \u010d\u00e1stka objedn\u00e1vky odesl\u00e1na do Trusted Shops. Pokud jste ji\u017e zaregistrov\u00e1ni ve slu\u017eb\u00e1ch pro kupuj\u00edc\u00ed Trusted Shops, je va\u0161e objedn\u00e1vka v na\u0161em obchod\u011b automaticky chr\u00e1n\u011bna z\u00e1rukou Trusted Shops. Pokud je\u0161t\u011b nejste zaregistrov\u00e1ni, m\u016f\u017eete se zaregistrovat pomoc\u00ed sv\u00e9 karty d\u016fv\u011bryhodn\u00e9ho obchodu Trusted Shops, jak je pops\u00e1no v\u00fd\u0161e. Informace o ochran\u011b \u00fadaj\u016f v Trusted Shops jsou obsa\u017eeny v Podm\u00ednk\u00e1ch pou\u017e\u00edv\u00e1n\u00ed, na kter\u00e9 je odkaz v\u00fd\u0161e.<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb910e87a\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb910e87a text-left color-primary wd-fontsize-s font-alt vc_custom_1688583061135\">\n\t\t\t<p>12. Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/p>\n\t\t<\/div>\n\t\t\t\t<div id=\"wd-64a5bb97b29ce\" class=\"wd-text-block wd-wpb reset-last-child wd-rs-64a5bb97b29ce text-left wd-fontsize-s vc_custom_1688583068927\">\n\t\t\t<p>R\u00e1di bychom v\u00e1s informovali, \u017ee spot\u0159ebitel\u00e9 maj\u00ed pr\u00e1vo vyu\u017e\u00edt mimosoudn\u00edho \u0159e\u0161en\u00ed st\u00ed\u017enost\u00ed a n\u00e1pravy. Informace o p\u0159\u00edstupu k v\u00fd\u0161e uveden\u00e9mu postupu a procedur\u00e1m \u0159e\u0161en\u00ed spor\u016f naleznete na n\u00e1sleduj\u00edc\u00ed adrese: <a href=\"http:\/\/www.uokik.gov.pl\" target=\"_blank\" rel=\"noopener\">www.uokik.gov.pl<\/a> v \u010d\u00e1sti \u201e<a href=\"https:\/\/www.uokik.gov.pl\/pozasadowe_rozwiazywanie_sporow_konsumenckich.php\" target=\"_blank\" rel=\"noopener\">Sm\u00edrn\u00e9 \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f\u201c<\/a>. <\/p>\n<p>Krom\u011b toho na adrese: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=PL\">http:\/\/ec.europa.eu\/consumers\/odr<\/a> maj\u00ed spot\u0159ebitel\u00e9 p\u0159\u00edstup k platform\u011b pro \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line (tzv. platforma ODR).<br \/>Platforma ODR je v\u00edcejazy\u010dn\u00e1 interaktivn\u00ed internetov\u00e1 str\u00e1nka slou\u017e\u00edc\u00ed spot\u0159ebitel\u016fm a obchodn\u00edk\u016fm, kte\u0159\u00ed usiluj\u00ed o mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f vznikl\u00fdch v souvislosti s uzav\u0159en\u00edm kupn\u00ed smlouvy nebo smlouvy o poskytov\u00e1n\u00ed slu\u017eeb na d\u00e1lku.<\/p>\n<p>Vyu\u017eit\u00ed uveden\u00e9ho zp\u016fsobu mimosoudn\u00edho \u0159e\u0161en\u00ed n\u00e1rok\u016f a spor\u016f je dobrovoln\u00e9 a m\u016f\u017ee k n\u011bmu doj\u00edt pouze tehdy, pokud s n\u00edm souhlas\u00ed ob\u011b strany sporu (spot\u0159ebitel i prod\u00e1vaj\u00edc\u00ed).<\/p>\n<p>\u017d\u00e1dn\u00e9 ustanoven\u00ed t\u011bchto obchodn\u00edch podm\u00ednek nem\u00e1 za c\u00edl poru\u0161it z\u00e1konn\u00e1 pr\u00e1va Spot\u0159ebitele. V p\u0159\u00edpad\u011b rozporu mezi ustanoven\u00edmi t\u011bchto obchodn\u00edch podm\u00ednek a pr\u00e1vy Spot\u0159ebitele vypl\u00fdvaj\u00edc\u00edmi z obecn\u011b z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f &#8211; se nam\u00edsto sporn\u00fdch ustanoven\u00ed obchodn\u00edch podm\u00ednek v\u017edy pou\u017eij\u00ed z\u00e1konn\u00e9 p\u0159edpisy.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_hidden-xs&#8220; woodmart_css_id=&#8220;6446ef1735ed6&#8243; parallax_scroll=&#8220;no&#8220; woodmart_sticky_column=&#8220;false&#8220; wd_collapsible_content_switcher=&#8220;no&#8220; wd_column_role_offcanvas_desktop=&#8220;no&#8220; wd_column_role_offcanvas_tablet=&#8220;no&#8220; wd_column_role_offcanvas_mobile=&#8220;no&#8220; wd_column_role_content_desktop=&#8220;no&#8220; wd_column_role_content_tablet=&#8220;no&#8220; wd_column_role_content_mobile=&#8220;no&#8220; mobile_bg_img_hidden=&#8220;no&#8220; tablet_bg_img_hidden=&#8220;no&#8220; 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